Monday, August 10, 2015

How to Hard Reset Motorola Moto G

Performing Hard Reset on Motorola Moto G

In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not respond to the power button, you can perform a force restart or reboot on the device by following the steps below.

Restart Phone:
Press and hold the Power button for 7 - 10 seconds, the device will restart and go through the boot-up sequence.


Notes:
  • The forced restart or reboot will not delete any Data on your phone.
  • If completing the 7-10 second Reset does not recover normal functionality of the device, then press and hold the Power Button for a full 120 seconds while connected to a charger.
Hard Reset Via Phone Setting:

Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature everything is deleted.

To reset your device:

1.  Touch Image 

2.  Touch Settings

3.  Touch Backup & reset

4.  Touch Factory Data Reset

5.  Touch Reset Phone
 

Hard Reset Via Phone Buttons:

If you are unable to access the phone's menu to perform the standard reset you can attempt an external factory reset.
Notes:
  • When using this feature; everything is deleted from the device.
  • Reset will require a minimum battery level of 25%. If you are unable to perform a reset, please charge for 20-30 minutes and try reset again.
  • With the phone powered off, press the VOL DOWN KEY for 2-3 seconds then POWER key then release.
  • The device will display different BOOT OPTIONS
  • Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to select

Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again. 
  • The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)
  • Press and hold the VOL UP key for 10-15 seconds. While still holding the VOL UP key tap and release the POWER key
Tip: You can try this step, holding the phone in landscape. If you are stuck on step 6, try a force reboot by pressing the Power key and Vol Down key, and start the process again.
  • 6. The device will display additional menu options (Text will appear in BLUE)
  • 7. Use the VOL DOWN Key to scroll to Wipe data / factory reset and the POWER Key to select this option
  • Use the VOL DOWN key again to select YES - delete all user data and press the POWER key to CONFIRM
  • Once the Formatting is complete, press the POWER key to confirm a REBOOT
  • 10. The device will reboot and start the normal power up sequence

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