Tuesday, August 11, 2015

How to Use Company Email on HTC Touch Diamond

Using Company Email on Smartphone

Working With Company E-mails

Your device gives you instant access to your company e-mails and lets you manage your messages easier. Direct Push, Fetch Mail, Remote e-mail search, and e-mail flags are just some of the tools you can use to manage your e-mails.

Note :Some messaging features depend on the Microsoft Exchange Server version used in your company. Check with your network administrator for the availability of these features.

Automatic synchronization through Direct Push
Direct Push technology (push e-mail feature) enables you to receive new e-mails on your device as soon as they arrive in your Inbox on the Exchange Server. Items such as contacts, calendar and tasks are also immediately updated onto your device when these items have been changed or new entries have been added on the Exchange Server. To make Direct Push work, you need to have a Wi-Fi or data connection on your device.

You need to perform a full synchronization between your device and the Exchange Server first before Direct Push can be enabled.

Requirement: The Direct Push feature works for your device only if your company is using Microsoft Exchange Server 2003 Service Pack 2 (SP2) with Exchange ActiveSync or higher version.

You can turn on Direct Push in the Comm Manager or ActiveSync.

To turn on Direct Push in Comm Manager

1. To open the Comm Manager, slide to the Settings tab on the TouchFLO 3D Home screen and then touch Communications.

2. On the Comm Manager screen, touch Microsoft Direct Push.

To turn on Direct Push in ActiveSync

1. Tap Start > Programs > ActiveSync and then tap Menu > Schedule.

2. Select As items arrive in the Peak times and Off-peak times boxes.

Note When Direct Push is off, you need to manually retrieve your e-mails.

Scheduled synchronization

If you do not want to use Direct Push, you can set a regular schedule for synchronizing Outlook e-mail and information.

1. In ActiveSync on your device, tap Menu > Schedule.

2. Select a shorter time interval in the Peak times box for you to be able to receive e-mails more frequently. (Peak times usually refer to your working hours when e-mail volume is high).

3. Select a longer interval in the Off-peak times box.

Tip To set the days and hours that make up your peak and off-peak times, tap the peak times link at the bottom of the screen.

Instant download through Fetch Mail

The Fetch Mail feature downloads an entire e-mail immediately without the need for you to perform a full Send/Receive action. This limits the download to just the e-mail message that you want and helps save data cost.

Requirement Fetch Mail works for your device only if your company is using Microsoft Exchange Server 2007 or higher.

1. On the TouchFLO 3D Home screen, slide to the Email tab, select your Outlook account, and then tap Inbox.

2. Open an e-mail message.

3. By default, only the first few words of the message is shown. To download the whole e-mail, finger-scroll to the end of the message, then tap Get the rest of this message.

4. Wait for the remainder of the message body to download.

Note:

When you receive an e-mail that contains a link to a document such as a PDF or Microsoft Office document located on SharePoint or an internal file server, you can tap the link to view the document on your device. You can view the document only if you have a Microsoft Outlook account that synchronizes with Microsoft Exchange Server 2007 or later. Exchange Server must also be set up to allow access to SharePoint document libraries or internal file servers.

Search for e-mails on the Exchange Server

You can access e-mails that are not available on your device by searching your Microsoft Exchange Server mailbox. The search results are downloaded and displayed in a Search Results folder.

Requirement: Your company must be using Microsoft Exchange Server 2007 or higher.

1. Tap Start > Messaging > Outlook E-mail.

2. Tap Menu > Tools > Search Server.

3. In the Look for text box, enter the search keyword.

4. Choose the date range of messages to search from.

5. In the Look in list, specify whether to search in the Inbox, Sent Items, or All Folders.

6. Tap Search.

Tip: To clear the search results and return to the message list, tap Menu > Clear Results.

Flag your messages

Flags serve as a reminder for you to follow-up on important issues or requests contained in e-mail messages. Flagging messages, which has been a useful feature on desktop Outlook E-mail, can also be done in Outlook Mobile on your device. You can flag received e-mail messages on your device.

Requirement Flags are enabled only if e-mails are synchronized with Microsoft Exchange Server 2007 or higher. Flags are disabled or hidden if e-mails are synchronized with earlier versions of Microsoft Exchange Server.

To flag or unflag a message

1. Open Outlook on your device and access the Inbox.

2. Select a message or open a message.

3. Tap Menu > Follow Up and select one of the following options:

Set Flag Mark the message with a red flag to indicate that it needs follow up.

Complete Flag Mark the message with a check mark to indicate that the issue or request in the e-mail is already completed.
Clear Flag Remove the flag to unmark the message.

Note E-mail message reminders are displayed on your device if the messages are flagged with reminders and synchronized from the Exchange Server.

Out-of-office auto-reply

Outlook Mobile allows you to retrieve and change your out-of-office status. Just like desktop Outlook E-mail, Outlook Mobile automatically sends an auto-reply message when you’re not available.

To send out-of-office auto-reply messages

Reset Device

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